Welcome to Caufield’s Novelty Sales! We’re your one-stop shop for creating unforgettable celebrations, from spine-tingling Halloween haunts to elegant Kentucky Derby parties and vintage Christmas gatherings. Below, you’ll find answers to our most commonly asked questions about our unique products, shipping policies, and more. If you don’t find what you’re looking for, our friendly support team is always here to help at [email protected].
Products & Collections
What kinds of products do you offer?
We specialize in unique and vintage-inspired party decorations and accessories. Our collections include Kentucky Derby merchandise, 4th of July decorations, Halloween props (like Body Parts and Cemetery items), Vintage Christmas and Halloween collectibles from Beistle, Biblical Costumes and Accessories, Bar and Glassware, Beads, Candy Bowls, and much more. We’re constantly adding new items to help you create legendary moments!
Are your products authentic and high quality?
Absolutely! As a family business, we take great pride in the quality of our products. From our Beistle Vintage collectibles to our detailed biblical costumes, every item is carefully selected to ensure it meets our standards for durability and authenticity, helping you create a truly memorable celebration.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How do I know my order was placed successfully?
You will receive an order confirmation email shortly after completing your purchase. If you do not see it in your inbox, please check your spam or junk folder.
Shipping & Delivery
Where do you ship to?
We ship our party essentials worldwide! However, due to logistical constraints, we are currently unable to deliver to Asia and some remote regions.
What are your shipping options and costs?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after shipping. Perfect for last-minute plans!
- Free Shipping (on orders over $50): Also processed in 1-2 business days and shipped via EMS. Delivery takes 15-25 business days after shipping. Ideal for planners on a budget!
How long will it take to receive my order?
Please allow 1-2 business days for us to process and carefully pack your order. Once it ships, delivery times depend on your chosen method: 10-15 business days for Standard Shipping or 15-25 business days for Free Shipping. You will receive a tracking number to follow your package’s journey.
Returns & Exchanges
What is your return policy?
We guarantee your satisfaction! If you are not happy with your purchase, you may initiate a return within 15 days of receiving your item(s). Please contact us at [email protected] with your order details, and we will guide you through the simple process.
What if my item arrives damaged or is incorrect?
We’re sorry if something’s amiss! Please contact us immediately at [email protected] with your order number and details about the issue. We will make it right with a replacement or refund.
Contact & Support
How can I contact you?
We’d love to hear from you! Reach out to our friendly support team via email at [email protected]. We are based at 4032 Cinnamon Lane, San Antonio, TX 78258, USA.
Thank you for choosing Caufield’s Novelty Sales to help bring your celebrations to life! Start exploring our collections at www.scaryaccessory.com.
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