Hello fabulous party planners and celebration creators!

At Caufield’s Novelty Sales, we pour our hearts into curating unique, high-quality merchandise to make your events unforgettable. We stand behind our products and want you to be thrilled with your purchase. However, we understand that sometimes an item might not be perfect for your needs. That’s why we offer a straightforward and friendly returns and exchanges process for most items.

Our Policy At a Glance

  • Return/Exchange Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, unopened, in their original packaging, and in resalable condition.
  • Return Shipping: Customers are responsible for the cost of return shipping.
  • Refund Method: Refunds will be issued to the original payment method.
  • Final Sale Items: Please note, some items are final sale and cannot be returned or exchanged (see list below).
Heads Up! Due to the nature of our festive goods, we cannot accept returns or exchanges on the following final sale items for health, safety, and hygiene reasons:
  • Beads (All types, due to potential handling)
  • Bar and Glassware (For health safety reasons)
  • Candy Bowls and Holders (If used with food items)
  • Body Parts (Costume prosthetics and similar items)
  • Any item where the original packaging has been opened or damaged.
Please choose these items carefully!

How to Initiate a Return or Exchange

Just follow these simple steps to get the process started:

  1. Contact Us: Within 15 days of receiving your order, please email our friendly support team at [email protected]. Use the template below to make sure you give us all the info we need to help you quickly!
  2. Wait for Instructions: We will email you within 1-2 business days with a Returns Authorization Number and instructions on where to ship your item. Please do not send anything back without this number.
  3. Ship It Back: Carefully pack the unused, resalable item in its original packaging. Include a copy of your original order confirmation or packing slip. Ship it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back with us.
  4. Let Us Handle the Rest: Once we receive and inspect your returned item, we will process your exchange or refund!

Email Request Template

Copy and paste the text below into an email to [email protected] to get started!

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Caufield’s Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email Address: [The Email You Used to Place the Order] Item to Return/Exchange: [Product Name and SKU if available] Reason for Return/Exchange: [Please provide a brief reason] Thank you for your help! Best regards, [Your Name]

Refunds: When and How

  • Processing Time: Please allow 1-2 business days for us to process your refund after we have received and approved your returned item.
  • Issuing the Refund: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: While we process it quickly, please allow 5-10 business days for the refund to officially post to your account, depending on your bank or card issuer’s policies.
  • Exchanges: For exchanges, we will ship out your new item as soon as we process the return. Standard or free shipping charges will apply to the new shipment.
  • Original Shipping Costs: Please note that the original cost of shipping is non-refundable.

Questions? We’re Here to Party (Plan)!

We want you to love everything you get from Caufield’s. If you have any questions at all about returning an item, don’t hesitate to reach out to our stellar customer care team at [email protected].

Happy Celebrating!

The Caufield’s Novelty Sales Team